A lot of organisations are choosing to send their goods by australia post's parcel post service these days. I assume it's cheaper and easier than having to mess around with couriers as in days yesteryear.But I'm getting a little tired of the outsourced contracted postie of today finding it all too hard to actually deliver parcels. I've posted about this before and it has happened again that the postie will not buzz my intercom.
According to AustPost's website they make every effort to deliver parcels safely but when you outsource the courier it's a bit difficult to ensure the quality of this statement.
I work from home often and as it is an apartment building, you can imagine the letter boxes will not accommodate a parcel. Where possible I have parcels directed to my city postbox but oftentimes the vendor will not accept a PO box leaving me no alternative but to use my home address.
I know I was present in my home office the entire day when the latest parcel failed to be delivered. The sound of my intercom would wake up an entire regiment, so there's no way I missed it. Finding the "sorry we missed you"-type note in my letterbox at the end of the day was not welcome. I now had to go out of my way to visit the local post office to collect my parcel which I should have already been in possession of! Adding to my aggravation was that it was large and heavy.
Alas for the days of my youth when the postie was friendly, chatted to small children, patted the cat and, oh what was that nice little value add......delivered parcels.
I figure Australia Post just doesn't care about the quality of this service. And the folks that use them should have some idea that sometimes cheap is just nasty.
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