Thumbs up for VAustralia

I took my first trip on V Australia this week. It's always a long flight from Australia to anywhere and as I'm getting older, economy class is just too hard these days.

So I went premium economy class - a thoroughly recommended option on this airline.

Seat pitch is good, the food was good and the staff were outstandingly helpful! I had chosen for the option for the seat pitch alone but the last item completely surprised me.

Service was better than most business class services I've used. Plus it was streets ahead of anything I've ever experienced in economy (some of those experiences have been down right rude). A typical economy experience is that once the lights go out, no attendant can be found plus there is a tendency to quite a delayed response to the attendant button (at any time) - you wouldn't want to be in urgent need of anything if relying on that.

V Australia were there through the night, hot towels and water at the ready. Added to this they were actually cheery and helpful with dinner and refreshment services plus the immigration forms.

In this age of such poor standards of service, I'm delighted to report evidence of good service.

Maybe someone else will get the hint that service (and I'm talking the genuine stuff) can be a differentiating factor. I'm not sure how V Australia is motivating this behaviour but there does appear to be genuine enjoyment of their work.

I'm feeling much better about my trip home.