I've decided to start a project to critique and potentially rework most of the ITIL diagrams.
Unfortunately many of them, although well meaning and necessary, tend to have been written by practitioners not schooled in graphicacy and break a lot of the gestalt laws - making them hard to interpret.
The purpose of diagrams is to aid human communication. Sometimes diagrams are just not necessary - text may be a perfectly appropriate medium to communicate the idea/s in question.
I've decided to work though the a lifecycle books beginning with the Service Strategy book. The target items will include "tables" because these are also graphical representations.
I will choose my first rework subject this weekend.
If anyone has a specifically hated ITIL diagram/table they wish to offer for review or has a revised version please respond to the blog and we can publish and discuss it.
I look forward to the challenge.
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