Monday, March 7, 2011

Aust Post - again! and worse

I've complained about Australia Post before about failing to deliver parcels to my apartment. They've just lowered the bar.

I've a typical apartment letterbox which is too small for the postie to insert any parcel. A fact of inner city living.

I'm often working at home and my previous annoyance has been that said postie never attempts to buzz the apartment. Usually, they put a notice in the letterbox and run away.

It's at this point I often recall as a preschooler bounding to the garden gate to welcome our twice daily visiting, friendly, bicycle riding postman for a chat. That was in the days when the delivering postman would accept any letters you needed to post also. He was a very nice man. A few years later when he passed my school he would always give me a wave. Is it only me that remembers those halcyon days when people took pride in their work?

My most recent australia post parcel experience was worse than the usual cut and run. No notice was left. I had no idea there was a parcel to be delivered until I was sent a final notice for collection. The rather gruff notice gave me 7 days to pick up the item from the post office or it would be returned to sender.

Luckily I could get to the post office within the time permitted to retrieve my parcel.

This is indeed very poor service and hard to imagine how much worse it can get. No wait, yes I can. The final notice card would be sent after they've returned the parcel to the sender!

There's no point in complaining to Australia Post. Once upon a time I did that - nothing changed - and my complaint wasn't even acknowledged. My former postie in his great heavenly GPO would be saddened.

So now I just tell friends and acquaintances about my poor service, and we console each other with similar tales.

Thanks for listening.

0 comments:

Post a Comment