Today I was reminded by a smile and well-wishing for my evening, to document the "concierge who cares".
One of the concierge staff in my office building goes above and beyond the requirement of his job description.
Firstly, he's a lovely man who joyously greets the building workers at the beginning and end of every day. There was a gap of 6 months between my assignments in this building and he even remembered me as if I'd never left!
Apart from helping my vanity, how is he above and beyond?
The office building is directly next door to a major tourist attraction. There was, until recently, a considerable building construction zone. Identifying the tourist entry was difficult. I have observed him on several occasions directing tourists to the appropriate entry.
The other redirection he offers is more surprising. Prior the refurb of the building (2 years) a major public service department was housed here. Occasionally people wander in looking for the previous department. Our ever-friendly concierge has city maps, a highlighter pen, and redirects people to where they need to go to the relocated department.
The latter behaviour I've observed at least twice while waiting for a friend in the foyer.
I should also add, that this is in Australia - the concierge receives no tip for doing what he does.
An excellent display of great customer service!
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