You're impacting services to your customers - how would/should you communicate it?
This is a great example of proactive communication with customers about the impact of disruption to services and using social media to do it. http://t.co/TMbW34D
Honest and quite refreshing really.
If only our banks, airlines and telcos would follow this example instead of denying service disruption until the facts make it impossible to deny - and then it's glossed over as much as possible.
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